Subject: [utu] Re: utu Support- Verify the full name as the current passport image was unclear
From: "Abdulrahman Alsabhan (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Wed, 27 Oct 2021 09:56:07 +0000

##- Please type your reply above this line -##

This ticket (#796) has been updated.

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Abdulrahman Alsabhan, Oct 27, 2021, 17:56 GMT+8

Hi Good evening
My Name:-Abdulrahman Fahad Ibrahim Alsabhan Alshimmari

 ![](https://ututaxfreehelp.zendesk.com/attachments/token/OeGggApxoTumECm9H7V3ZpRXs/?name=image0.jpeg)

> On 27 Oct 2021, at 1:23 PM, Pritish (utu) <[email-masked]> wrote:

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Pritish, Oct 27, 2021, 17:23 GMT+8 (private)

1st Follow up Sent

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Pritish, Oct 27, 2021, 17:23 GMT+8

Hello Abdulrahman,

Hope you are doing great!

We are trying to follow up with you in regards to support ticket number #**796**.

We're contacting you to confirm your full name, as it was unclear from the passport image provided. This is to make sure your full name has been entered correctly into our system.

Please respond to this email with your full name for further verification.

We look forward to hearing from you.

Best regards,
Pritish
utu Support

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Pritish, Oct 25, 2021, 21:25 GMT+8 (private)

Ann asked to send a reply to this customer asking to verify his full name. Replied to the customer and waiting for a response.

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Pritish, Oct 25, 2021, 21:19 GMT+8

Hello Abdulrahman,

Thank you for activating your utu Tax Free Card.

We're contacting you to confirm your full name, as it was unclear from the passport image provided. This is to make sure your full name has been entered correctly into our system.

Please respond to this email with your full name for further verification.

We look forward to hearing from you.

Best regards,
Pritish
utu Support

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