Subject: Fwd: Task List - EPOS
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Date: Wed, 27 Oct 2021 00:31:07 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, October 26, 2021 10:35:20 AM 
Subject: Task List - EPOS 

Hi Deeksha, 

PFB the task list and people responsible for the same in my absence. 

Gaming RMA : Pravesh and Ismael 
Enterprise and Gaming Tech Questions: Pravesh and Ismael 
Ticket Assigning US shift : Modassir 
Contact Addition US shift: Modassir 
DSAT Analysis: Pritish (When Available) 
Ticket assigning EMEA shift : Pravesh and Ismael 
Supervision Task : Pravesh and Ismael 
Overdue ticket reporting : Ashish 
Overdue ticket checking and supervision : Pravesh and Ismael 
Abandon call check and reporting : Ashish 
Actual Missed calls check and reporting : Ashish 
Assisting New Agents and mentoring them : Depends on the shift (Pravesh and Ismael for EMEA and AJ/Modassir for US) 
Daily Report (Should include everything like I used to Send ): Ashish 
Talkdesk Line Check : Ashish (Mondays only as per the agreement with Josephine) 
Training : Pritish (When available) 
QA : Need QA ASAP (But also Pritish for now) 
Tech Interview : Pritish (When available) 
OB Calls Check per ticket : Ismael/Pravesh/Ashish (They need to sync in) 
Escalations : Need to Decide 
Warranty Report check and Action : Ashish 

If anything is missing I will add them later after checking again. 

Regards, 
Pritish Nandi