Subject: Re: [EPOS] Re: DW Pro 2 Phone, Cisco 8851, No call control
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Tue, 26 Oct 2021 23:18:20 -0700 (MST)

Thank you Emilian. 

This is resolved please close this ticket. 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, October 26, 2021 1:47:01 PM 
Subject: [EPOS] Re: DW Pro 2 Phone, Cisco 8851, No call control 

	[ https://www.eposaudio.com/ | 

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Your request (181060) has been updated. To add additional comments, reply to this email. 

Emilian Mizgan (EPOS Enterprise) 

26 Oct 2021, 13:47 GMT+5:30 
Dear Pitish, 

Thank you for providing us the information, in order to solve your issue please follow the steps below: 

- Update Firmware to Version 182 
- Please use this Cable model CEHS-CI 02 cable can be provide from our distributors or reseller 
- Please set the Dip switch from the Base station like this 1 down 2 up and also the ABC switch from the Base station on position C . 
- Please provide us some picture how you have connect the DW Pro2 to your Cisco8851 Phone 

After you made this settings, please let us know if the issue persist . 

We wish you a nice day! 

Best regards, 
Emilian Mizgan 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/181060 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/181060 | view ticket in Zendesk Support ] . Ticket # 	181060 
Status 	Pending 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Emilian Mizgan 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

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