Subject: [EPOS] Re: DW Pro 2 Phone, Cisco 8851, No call control
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 26 Oct 2021 07:42:18 +0000

Your request (181060) has been updated. To add additional comments, reply to this email.
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Emilian Mizgan, 26 Oct 2021, 12:31 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 181060** for your inquiry.

We are sorry to hear that you are experiencing problems with DW Headset.

in order to go forward with your issue , we need some information from you :

- What exact DW headset model are you using?
- Please tell us the status of the Led , from the headset and the Base Station
- Are you using Softphone or Deskphone ? could you please tell us the name and version of the Softphone or the model of the Deskphone
- Do you have EPOS Connect installed on your device? Please provide the Firmware version for both the Headset and the Base Station DW - How to update firmware
- Please provide us if you are using Windows PC or Mac?
- Have you tried with other Softphone or Deskphone?
- Please try to reset the Device to default settings How to reset DW series

Please provide us a suitable time frame in order to discuss this over the phone.

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +49 (0) 3030 8080 45

We wish you a nice day!

Best regards,
Emilian Mizgan
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/181060

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