Subject: Re: [EPOS] Re: DW Pro, No call control
From: Pritish Nandi <[email-masked]>
To: help <[email-masked]>
Date: Tue, 26 Oct 2021 00:07:28 -0700 (MST)

HI Emiliam, 

Please find the answers below. 

Regards, 
Pritish 

From: "help" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, October 26, 2021 12:31:56 PM 
Subject: [EPOS] Re: DW Pro, No call control 

	[ https://www.eposaudio.com/ | 

 ] 		

Your request (181060) has been updated. To add additional comments, reply to this email. 

Emilian Mizgan (EPOS Enterprise) 

26 Oct 2021, 12:31 GMT+5:30 
Dear Pritish, 

Thank you for contacting EPOS Global Support. For your convenience we have created support ticket number 181060 for your inquiry. 

We are sorry to hear that you are experiencing problems with DW Headset. 

in order to go forward with your issue , we need some information from you : 

- What exact DW headset model are you using? DW Pro 2 Phone 
- Please tell us the status of the Led , from the headset and the Base Station - Blue/Blue 
- Are you using Softphone or Deskphone ? could you please tell us the name and version of the Softphone or the model of the Deskphone - Deskphone (Cisco IP Phone 8851) 
- Do you have EPOS Connect installed on your device? Please provide the Firmware version for both the Headset and the Base Station [ https://eposaudio.zendesk.com/hc/en-us/articles/360042623273-DW-How-to-update-firmware?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5Njc4OTMsInVzZXJfaWQiOjQwNzU3ODQxMjUxMywidGlja2V0X2lkIjoxODEwNjAsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjM3ODIyMzAzfQ.5ag0lj3xVoRZZzp79R0HfsL5vt-jk_6UWexG8QC9f64 | DW - How to update  firmware ] Yes already did that and the version is 181 
- Please provide us if you are using Windows PC or Mac? Windows 10 PC 
- Have you tried with other Softphone or Deskphone? I do not have one 
- Please try to reset the Device to default settings [ https://eposaudio.zendesk.com/hc/en-us/articles/360043578814-How-to-reset-DW-series?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo5Njc4OTMsInVzZXJfaWQiOjQwNzU3ODQxMjUxMywidGlja2V0X2lkIjoxODEwNjAsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjM3ODIyMzAzfQ.5ag0lj3xVoRZZzp79R0HfsL5vt-jk_6UWexG8QC9f64 | How to reset DW series ] - Done (no improvement) 

Please provide us a suitable time frame in order to discuss this over the phone. 

Please do not hesitate to contact us if you have any further questions. You can reach us by answering to this email or by calling us directly from Monday to Friday between 08:00 until 17:00 on our support number +49 (0) 3030 8080 45 

We wish you a nice day! 

Best regards, 
Emilian Mizgan 
EPOS Global Support 

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/181060 	

You are an agent. Add a comment by replying to this email or [ https://eposaudio.zendesk.com/agent/tickets/181060 | view ticket in Zendesk Support ] . Ticket # 	181060 
Status 	Open 
Requester 	Pritish Nandi 
CCs 	- 
Group 	EPOS L1 
Assignee 	Emilian Mizgan 
Priority 	Normal 
Type 	Incident 
Channel 	By Mail 

This email is a service from EPOS Enterprise. [OKK4MR-LY3P] Ticket-Id:181060 Account-Subdomain:eposaudio