Subject: [EPOS] Re: DW Pro, No call control
From: EPOS Global Support <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 26 Oct 2021 06:38:15 +0000

Your request (181060) has been updated. To add additional comments, reply to this email.
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Emilian Mizgan, 25 Oct 2021, 17:51 GMT+5:30

Dear Pritish,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 181060** for your inquiry.

We are sorry to hear that you are experiencing problems with Epos DW headset.

in order to can fix that issue you need more information regarding your issue:

-we need to know if the headset DW are connected to the basestaion (color of led)?

-are you using Epos connect?

-are you using the basestation connected to a desk phone or to PC (windows) , using with a softphone?

-you fist this issue on all device that you are using?; have you tried also on other devices?

Please provide us a picture with the all environment and wit the back part of the basestation.

We wish you a nice day!

Best regards,
Emilian Mizgan
EPOS Global Support

Click here to view the full ticket: eposaudio.zendesk.com/agent/tickets/181060

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