Subject: [utu] Re: Selfie Verification
From: "Anish Nair (utu)" <[email-masked]>
To: Pritish <[email-masked]>
Date: Mon, 25 Oct 2021 14:08:22 +0000

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This ticket (#793) has been updated.

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Anish Nair, Oct 25, 2021, 22:08 GMT+8

Hello Nischitha,

Thank you for your response.

We have checked and unfortunately it seems that your utu Tax Free Card hasn't been activated successfully.  It could be because the selfie did not match the image in the passport.

In order to rectify the issue could you please try scanning your passport once again? And this time kindly make sure that the passport image is clear so that the verification can be completed successfully.

Best regards,
Anish
utu Support

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Nischitha Poonja, Oct 25, 2021, 20:43 GMT+8

Hi,

The verification seemed to have worked, but I’m currently waiting for the card to be activated, it’s been pending for a couple of days.

Kind Regards,

Nischitha

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Pritish, Oct 23, 2021, 16:56 GMT+8

Hello Nischitha,

Thank you for contacting us

We are sorry to hear that you're having issues activating the utu Tax Free Card.

When you do the selfie step, please make sure the selfie is similar to the passport. If the issue still exists, please send us a screenshot of the error and kindly provide us with the type of device you are using. We will escalate it to our technical team for further investigation

We look forward to hearing from you.

Best regards,
Pritish
utu Support

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Nischitha Poonja, Oct 23, 2021, 8:16 GMT+8

Hi,

I can’t seem to complete the selfie verification on the app.
Can you assist please?

Kind Regards 
Nischitha

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