Subject: Re: utu - New Member
From: Ann Margareth Angeles <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 25 Oct 2021 06:59:55 +0000

Hello Pritish,

This sound good! Thanks for arranging the training. I’ll catch up with him soon.

  *   Access for Anish has been created in Zendesk and below is the access for the Customer Service Portal:

Username: [email-masked]<mailto:[email-masked]>
  *   Password: Pass0003!

Best regards,

Ann Margareth Angeles
Lifecycle & Community Manager
E: [email-masked]<mailto:[email-masked]>
T: +65 9234 5584

[nDMgDAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAADoIIT4f+89THNK55+BAAAAAElFTkSuQmCC]<https://www.utu.global/>

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From: Pritish Nandi <[email-masked]>
Date: Saturday, 23 October 2021 at 7:33 PM
To: Ann Margareth Angeles <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, ashish dabral <[email-masked]>
Subject: utu - New Member

Hi Ann,

As per our last discussion, I have trained a new English agent for utu customer support. PFB his details:

Name: Anish Nair
Email: [email-masked]

I have already created his Slack ID.

Please provide access to Zendesk and also the customer service portal.

Training Covered:

* What is Tax Refund how it works Generally.
* What is utu Tax Free Card and what services do we provide
* Customer Journey
* Practical Training on UTU App (Except activation of the Card)
* Shared Video Recording on Activation of Card and adding Payment Methods (Skywards and Credit Card)
* FAQ's
* Zendesk Training and Showed him what kinds of queries we receive and how to reply to them
* Customer Service Portal Training (Practical using my ID)

Pending Training -
* New Escalation Procedure
* Customer Service Manual (I have asked him to go through it and come back to me with questions)

I am not sure if I missed anything so please do let me know.

Regards,
Pritish Nandi