Subject: DSAT Audits - Oct 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Sat, 23 Oct 2021 00:51:01 -0700 (MST)

Hi Heta, 

PFB the DSAT audit report updated till 22 Oct 2021. 

Current CSAT: 

Enterprise: 4.27 
Gaming: 4.14 

Gaming : We have no new Agent errors and again most of the DSATs are because of Warranty procedure, customer responsiveness, wrong survey feed, and spare parts not available for sale. Below is the bifurcation. 

Gaming 		
Category 	Sub Category 	Total 
Customer 	Responsiveness 	5 
Wrong Survey Feed 	4 
Customer Total 	9 
Procedure 	Warranty Policy and Procedure 	17 
Troubleshooting 	1 
Procedure Total 	18 
Agent 	Misunderstanding 	1 
Poor communication 	1 
Agent Total 	2 
Product 	Quality 	1 
Bugs 	1 
Compatibility 	1 
Spare Part 	2 
Product Total 	5 
Grand Total 		34 

Enterprise : Again we do not have any new Agent errors. Like gaming, most of the DSAT's are due to procedural issues which include Warranty procedures, Troubleshooting, and wrong survey feed. Below is the bifurcation. 

Enterprise 		
Category 	Sub Category 	Total 
Customer 	Wrong Survey Feed 	2 
Customer Total 	2 
Procedure 	Warranty Policy and Procedure 	6 
Country Partner Procedure 	1 
Troubleshooting 	2 
Procedure Total 	9 
Sales 	Country Partner 	1 
Sales Total 	1 
Product 	Quality 	1 
Product Total 	1 
Grand Total 		13 

Regards, 
Pritish Nandi