Subject: RE: Ticket #177711 - Bad Survey from EPOS Employee
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Fri, 22 Oct 2021 14:11:55 +0000

Hi Pritish,

This was due to Chris writing the incorrect article number to the internal note. I have spoken to him and also the sales rep confirmed that no further action is needed. Please escalate to me directly next time, no need for L1 agents to call EPOS employees as bad survey follow up.

@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> Please always include the article number when you approve RMAs.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 22. oktober 2021 15:38
To: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Ticket #177711 - Bad Survey from EPOS Employee

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Hi Heta and Josephine,

Could you please review this ticket and advise?

We received a bad survey from EPOS Employee as he received the wrong product. He raised a request for Expand 80T and it was well approved by Josephine, however, Chris then asked to send Vision 3T to the customer.

L1 proceeded as per Chris's advice and now we have a DSAT from the customer.

"As an employee its ok for me to request support/swap for a defect EXPAND 80T and receive a brand new EXPAND Vision 3T. - I cold use the EXPAND Vision 3T for my customer demonstration so it was ok for me.
Accuracy should be much higher."

Regards,
Pritish Nandi