Subject: Re: Tech Support Candidate - Dipankar Das
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Fri, 22 Oct 2021 06:29:12 -0700 (MST)

Hi Deeksha, 

He is above average in terms of technical knowledge. Some grammatical errors. His thought process is good. Has first-hand knowledge of gaming and gaming products. 

I would like to bet on him. He has some positives and negatives. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Friday, October 22, 2021 5:50:49 PM 
Subject: FW: Tech Support Candidate - Dipankar Das 

Hi Pritish, 

Here is another guy who I offered but not 100% sure about him. Please have a quick word with him and let me know your opinion. Thanks 

From: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 21, 2021 9:27:35 PM 
Subject: FW: Tech Support Candidate - Dipankar Das 

Ashish Harpreet was supposed to offer job to this guy last week but it never happened. Please explain him the CTC and the whole offer tomorrow first thing. He was also offered 40k in hand. Please treat this as urgent and let me know as soon as you have spoken with him 

From: Dipankar Das < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 13 October 2021 at 12:27 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Dipankar Das 

	

	
	
			Tech Support Test 
		
	Name 	Dipankar Das 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7892582042 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Chennai 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hexaware 	Sr IT Analyst 		35000 
Previous Employer 1 	Nettime solutions 	Service desk specialist 	23 mar 2018 	30000 
Previous Employer 2 	Huawei 	Sr engineer 	31 Jan 2017 	
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check the error and based on that I will proceed. If it says page cannot be displayed I will check whether computer is connected to internet or not if yes then i will try to launch google.com to confirm whether internet is working properly or not. If yes then it clear ndtv.com blocked if you're working corporate structure certain websites are blocked for security concern. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First power on the bluetooth speaker then turn on bluetooth on your phone then pair both the device and now the bluetooth speaker is ready to use. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have both soft skills and technical skills. 

I know how address the customers technical issue in a customer centric way. 

We also focus on being polite friendly emphatic while dealing with all kinds of customer. Also we should always educate the customer on what you did to resolve the issue in a lay men's term where it will build a bond between you and the customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5