Subject: Important - Due time app not working
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 22 Oct 2021 06:59:10 +0000

Hi team,

Zendesk's due time app has failed to run correctly, so if you have set a due date and time, your tickets may not be flagged in today's queue. Check your queue so that no tickets are missed and use the automatic SLAs with type Incident for now.

Zendesk are looking into this with urgent priority.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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