Subject: Re: Tech Support Candidate - Navin Kumar Giri
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 21 Oct 2021 07:30:44 -0700 (MST)

Hi Deeksha, 

His English is okay and I did not find any major grammatical errors. However, he has that 'sh' and 's' sound confusion. But I do not think that would be challenging. 

Regarding technical experience, I did ask him only one question which answer was satisfactory. 

It seems that he is logical and can do the job right. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Thursday, October 21, 2021 3:19:54 PM 
Subject: FW: Tech Support Candidate - Navin Kumar Giri 

Hi Pritish, 

I hired this guy for EPOS, he is scheduled to join from 8th Nov. while we have made an offer to him already, I want you to have a quick word with him and share your feedback on him. 

His correct number is 9831326419. 

Thanks 

Regards, 
Deeksha 

From: Navin Kumar Giri < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 12 October 2021 at 7:10 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Navin Kumar Giri 

	

	
	
			Tech Support Test 
		
	Name 	Navin Kumar Giri 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 983326419 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - basic 
Troubleshooting 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Webvio Technologies Pvt Ltd 	Sr.Technical Solution Engineer 		35000 
Previous Employer 1 	Adeeba E Services Pvt Ltd 	Sr.Technical Solution Engineer 		35000 
Previous Employer 2 	Krypsis Technology Pvt Ltd 	Technical Support Engineer 		28000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will check website address, then i will check my antivirus or adblocker , if everything is correct then i will check with the error code. 
The troubleshoot is depends on error 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First i will turn on my speaker's bluetooth, then i will turn on my phone BT, search for the speakers bluetooth name and paired it . 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a 10+ years of experiance in customer support field, and i am a very good listner with patience, if i know what's the customers exact problem is its easy to fix without wasting time, 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4