Subject: Chat Audit- HFL
From: Amit Gupta <[email-masked]>
To: Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 20 Oct 2021 02:02:25 -0700 (MST)

Chat transcript : 

Rating 
Good 
Comment 
Great Response Time! Very Efficient! 
Tags 
— 
7:36 AM 
Quincy has joined. 
Quincy 
7:36 AM 
Do you you ship to South Africa? 
7:36 AM 
Davina has joined. 
Davina 
7:36 AM 
Hi Quincy, welcome to our livechat service. 
Please allow me a moment to check this for you. 
Davina 
7:37 AM 
Thank you for your patience. Yes, fortunately, we do ship our products to South Africa. 
You can check out our official website and place your order with us. 
Davina 
7:38 AM 
Is there anything else I can help you with today? 
Quincy 
7:38 AM 
How much do you charge for shipping? 
Davina 
7:38 AM 
The nominal shipping charges are $19.82 
Quincy 
7:38 AM 
oh wow 
Quincy 
7:39 AM 
to South Africa! that amazing 
Davina 
7:39 AM 
Is there anything else I may assist you with? 
Quincy 
7:39 AM 
Thats all for today Davina thank you! 
Davina 
7:39 AM 
Alright! 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
7:39 AM 
Davina has left. 

Quincy has rated the chat Good 
Quincy commented: "Great Response Time! Very Efficient!" 
7:50 AM 
Quincy has left. 

Hi Dimpy, the chat was handled pretty well and the responses were absolutely correct and to the point, on time and as per the process expectations and guidelines which led the customer rate the chat as "Good" and also comment positive for the timely and to the point responses which you provided, great job, keep it up. 

Best Regards, 

Thanks 
Amit