Subject: Key accounts warranty handling list updated
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 19 Oct 2021 13:57:42 +0000

Hi team,

We have two new key accounts on our warranty handling list from the US. They will get SNOW like all key accounts and proof of purchase is waived.

AMER
US
The Social Security Administration ( SSA )
Proof of purchase waived
AMER
US
VA U.S. Department of Veterans Affairs
Proof of purchase waived

The procedure has been updated: https://eposaudio.zendesk.com/hc/en-us/articles/1260801297810-Key-Accounts-warranty-handling

@Pritish Nandi<mailto:[email-masked]> Please inform Level 1.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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