Subject: RE: EPOS Busylight UI 20 BL USB compatibility details
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 19 Oct 2021 10:21:27 +0000

Hi team,

As an addition to the email below, there is now also a document about the UI 20 BL USB compatibility on the EPOS website on the UI 20 BL USB product page: https://www.eposaudio.com/globalassets/_enterprise_media/accessories/uc-busylight/epos-usb-busylight-ucc-overview_original.pdf

However I reported the typos and format to Marketing and hopefully they will be fixed soon.

@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> Could you please look into adding the UI 20 BL USB to the main compatibility guide for these softphones.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Heta Nyrhinen (HNYR)
Sent: 18. august 2021 14:03
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Ross Martowski (ROMR) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>; Hamed Rahnama Intern - EPOS/Malaysia <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: EPOS Busylight UI 20 BL USB compatibility details

Hi team,

Please see attached a list of softphones for which we have verified support of our Busylight UI 20 BL USB (call states and presence). There are some extra details that might not be relevant so you can filter what is needed.

NOTE: There are softphones that are not in the list that will support Call States, but they are “lower” tier. We have not tested them, and they are not in scope. As a general rule: All softphones that integrate our software (SDK) will have Busylight call states if 1 of the following 2 scenarios are true:

  1.  The softphone integrates our SDK v10.3.0 or newer
  2.  The softphone integrates our SDK (can be older than 10.3.0) and the user have installed EPOS Connect 4.5.0 or newer.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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