Subject: MB Pro 2 UC ML, PC, Cannot be paired
From: EPOS Global Support <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Mon, 18 Oct 2021 13:45:51 +0000

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Hamed Rahnama, 18 Oct 2021, 19:15 GMT+5:30 (private)

**Pritish Nandi**​

Please run basic troubleshooting

- Clear BTD 800 list and the HS list and pair again

It might be density issue

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Pritish Nandi, 18 Oct 2021, 14:36 GMT+5:30 (private)

Email from National Health Services. Review once and assign to L1 if needed.

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!*** Mike Lawson was not signed in when this comment was submitted. Learn more ***!

Mike Lawson, 18 Oct 2021, 13:50 GMT+5:30

Headset pairs with laptop but as soon as laptop is restarted connection is lost and headset must be re-paired each time.

Tried 2 other headsets and they remain connected after laptop restart.

Product name: MB Pro 2 UC ML
Article Number: 1000567
Serial Number: 91164961.0
Firmware updated and reset already tried

Attachment(s):
KY87408 NoE.pdf - https://eposaudio.zendesk.com/attachments/token/Pk4EzjbfH685FnGojR0dAmVt1/?name=KY87408+NoE.pdf

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