Subject: DSAT Survey - Oct 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 16 Oct 2021 04:29:54 -0700 (MST)

Hi All, 

PFB the DSAT audits for the month of OCT 2021. 

I have picked up the DSAT's from notifications till now. 

Current scores 

Enterprise: 
Gaming: 

Enterprise: Most of the DSAT in Enterprise again is for declined in Warranty due to Wear and Tear, Accessories and physical damage. 

Category 	Sub Category 	Total 
Procedure 	Warranty Policy and Procedure 	6 
Country Partner Procedure 	1 
Procedure Total 	7 
Sales 	Country Partner 	1 
Sales Total 	1 
Product 	Quality 	1 
Product Total 	1 
Grand Total 		9 

Gaming: In gaming, we have two agent errors. However, most of the DSATs are still due to warranty denials, the SLTR process followed by Customers not responding to phone calls or emails, and not rating the surveys correctly. Because they are advising in comments and calls that they are happy with the services. 

Category 	Sub Category 	Total 
Customer 	Responsiveness 	4 
Wrong Survey Feed 	3 
Customer Total 		7 
Procedure 	Warranty Policy and Procedure 	12 
Troubleshooting 	1 
Procedure Total 	13 
Agent 	Misunderstanding 	1 
Poor communication 	1 
Agent Total 	2 
Product 	Quality 	1 
Bugs 	1 
Compatibility 	1 
Product Total 	3 
Grand Total 		25 

Regards, 
Pritish Nandi