Subject: Daily Report - 07/10/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Fri, 8 Oct 2021 00:12:58 -0700 (MST)

Hi All, 

PFB the daily report for yesterday. 

07/10/2021 																											
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	3 	2 	13 	18 	3 	3 	4 	3 			25 	NA 	00:27:05 	07:34:12 	00:38:08 	00:00:03 	00:27:47 	09:07:15 	P 	4.80 	5 	50 	0 	50 	8 	0 	0 
Marika Fujita 	14 	10 	34 	32 	6 	6 	2 	3 	2 	0:09:00 	42 	00:01:48 	06:48:40 	01:09:27 	00:00:00 	00:59:44 	08:59:39 	P 	3.82 	11 
Anupam Tiwari 	0 	4 	25 	15 	6 	4 	7 	1 	2 	0:31:00 	28 	00:01:42 	06:43:25 	01:09:57 	00:00:00 	01:05:41 	09:00:45 	P 	4.25 	4 
Shivangi Bhattacharya 	0 	13 	27 	25 	7 	3 	12 	2 	3 	0:14:00 	43 	00:12:14 	06:20:54 	01:13:46 	00:01:11 	01:08:22 	08:56:27 	P 	5.00 	5 
Grace Boussi 	0 	21 	11 								0 	00:00:00 	0 	0 	09:00:00 	0 	09:00:00 	A 	3.00 	2 
Denisa Magda 	0 	12 	19 	34 	10 	2 	9 	1 			45 	00:16:04 	03:19:57 	00:52:50 	00:00:00 	00:26:57 	04:55:48 	P 	4.00 	5 
Ismael Zakaria 	0 	13 	19 	30 	6 	2 	19 	0 	1 	0:33:00 	52 	00:24:08 	05:16:37 	01:54:06 	00:02:58 	01:21:26 	08:59:15 	P 	4.14 	7 
Rosette Modiri 	0 	17 	21 	41 	14 	10 	13 	4 			64 	00:07:46 	06:28:08 	01:07:16 	00:10:01 	01:05:59 	08:59:10 	P 	3.00 	2 
Levente Szabo 	0 	16 	20 	18 	8 	10 	7 	1 	1 	0:31:00 	36 	00:27:32 	05:27:48 	01:32:04 	00:12:42 	01:19:16 	08:59:22 	P 	5.00 	3 
Sebastian Coldea 	0 	22 	22 	33 	16 	11 	13 	5 			57 	00:45:31 	04:59:20 	01:43:41 	00:08:13 	01:22:20 	08:59:05 	P 	2.00 	1 
Tudor Alexandru 	0 	7 	12 	30 	6 		2 				32 	00:01:06 	0 	08:50:17 	0.00389 	00:02:54 	08:59:53 	P 	2.50 	2 
Ritesh Kumar 	0 	15 	23 	21 	1 	0 	3 	5 			24 	00:08:53 	08:07:50 	00:37:57 	00:00:00 	00:05:03 	08:59:43 	P 		
AJ Hurry 	0 	15 	26 	53 	20 	9 	12 	0 	3 	0:29:00 	77 	01:10:26 	05:23:22 	00:42:29 	00:18:15 	01:24:43 	08:59:15 	P 	4.00 	3 
Bharat Bhushan 	0 	10 	23 	32 	3 	2 	8 	2 			42 	00:38:25 	05:57:55 	01:06:29 	00:06:07 	01:10:34 	08:59:30 	P 		
Md. Modassir Hassan 	0 	8 	35 	47 	22 	9 	15 	3 	5 	0:16:00 	76 	00:33:10 	04:45:11 	02:14:04 	00:00:00 	01:26:41 	08:59:06 	P 	4.00 	2 
Pravesh Singh 	0 	8 	26 	38 	21 	4 	9 	4 	1 	0:15:00 	52 	00:09:45 	07:43:58 	00:00:04 	00:00:20 	01:06:55 	09:01:02 	P 	4.50 	10 
Aparna Jain 	1 	55 	140 	126 	81 	0 	4 	2 			130 							P 	4.22 	32 
Daniele Castiglioni 	15 	81 	152 								0 							A 	4.27 	26 

Regards, 
Pritish Nandi