Subject: DSAT Audits - Oct 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 7 Oct 2021 06:46:23 -0700 (MST)

HI All, 

PFB the DSAT audits for the month of OCT 2021. 

I have picked up the DSAT's from notifications till now. 

Current scores 

Enterprise: 4.43 
Gaming: 4.14 

Enterprise : Only Two DSAT. On both occassions the agent did their best to help and followed procedure. No Agent error. 

Category 	Sub Category 	Total 
Procedure 	Warranty Policy and Procedure 	1 
Procedure Total 	1 
Sales 	Country Partner 	1 
Sales Total 	1 
Grand Total 		2 

Gaming : Most of the DSAT is because of the Warranty Procedure where we have denied warranty replacement due to Physical damage or no POP or OOW. In three occassion we have tried calling customer multiple times 
but they never responded. 

Category 	Sub Category 	Total 
Customer 	Responsiveness 	3 
Wrong Survey Feed 	1 
Customer Total 	4 
Procedure 	Warranty Policy and Procedure 	6 
Procedure Total 	6 
Grand Total 		10 

Regards, 
Pritish Nandi