Subject: Re: APAC shift questions
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 7 Oct 2021 00:02:37 -0700 (MST)

Hi Heta, 

I will advise Marika and Josie on the same. 

We do not have anybody in US shift to add contacts however it is done by Ashish as he logs in once at midnight to do it. 

Rest are updated by Pravesh as soon as he comes in the shift.. 

From Monday, Pravesh would be back in US shift and Bharat will be available in APAC. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, October 7, 2021 12:26:48 PM 
Subject: APAC shift questions 

Hi Pritish, 

Matthew has been off sick for two days and it seems that Level 1 agents are asking Daisuke a lot of questions. Could they first consult Pravesh before going to Daisuke? I think that Pravesh is quite knowledgeable and could answer most questions. 

Also do we have someone updating user details (adding phone numbers, changing requestors etc.) in the US shift? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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