Subject: APAC shift questions
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 7 Oct 2021 06:56:48 +0000

Hi Pritish,

Matthew has been off sick for two days and it seems that Level 1 agents are asking Daisuke a lot of questions. Could they first consult Pravesh before going to Daisuke? I think that Pravesh is quite knowledgeable and could answer most questions.

Also do we have someone updating user details (adding phone numbers, changing requestors etc.) in the US shift?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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