Subject: RE: Ageing Tickets - Updated 5/10/2021
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 6 Oct 2021 13:48:22 +0000

Thank you for this and the call report.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Pritish Nandi <[email-masked]>
Sent: 6. oktober 2021 15:42
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: Ageing Tickets - Updated 5/10/2021

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Hi Heta,

PFB the aging tickets for Gaming and Enterprise.

I have updated agents on most of the cases on what needs to be done next. In some cases we have unresponsive customers which would be closed as per the procedure.

Enterprise

Row Labels
1 Month
1.5 Months
Grand Total
Ismael Zakaria
1
1
2
Rosette Modiri
2

2
Sebastian Coldea
1

1
Grand Total
4
1
5
Gaming

Row Labels
1 Month
1.5 Months
Grand Total
Denisa Magda
4
1
5
Bharat Bhushan
2

2
Marika Fujita
1

1
Anupam Tiwari
1

1
Grand Total
8
1
9

Regards,
Pritish Nandi