Subject: Missed calls and Abandoned calls Report - 05/10/2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 6 Oct 2021 05:45:43 -0700 (MST)

Hi Heta, 

I have attached the audits for abandoned calls and missed calls for Oct 2021 till yesterday. 

We have no agent errors. 

	APAC 	EMEA 	US 
Total Calls 	68 	122 	44 
Answered Calls 	61 	107 	43 
Missed Calls 	1 	4 	0 
Abandoned Calls 	3 	8 	1 
Short Abandoned Calls 	0 	0 	0 
Voicemails 	3 	3 	0 

Regards, 
Pritish Nandi