Subject: RMA requests from Triada and Pebecom - new procedure
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 5 Oct 2021 11:06:39 +0000

Hi all,

There is a new warranty agreement between EPOS and Triada and Pebecom effective from 4th October.

Triada and Pebecom will be sending monthly bulk RMA requests to EPOS Customer Service [email-masked]<mailto:[email-masked]>. The Customer Service team will handle these requests and they will forward the list to us in Zendesk to check, if we want to receive samples for investigating a product quality issue. Please assign these tickets to me.

This means that we stop processing any new replacement requests from Triada and Pebecom. Please escalate to me, if there are any new RMA requests or questions from these Country Partners.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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