Subject: NO OB calls Audits
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Mon, 4 Oct 2021 07:01:00 -0700 (MST)

Hi All, 

PFB the audits for no OB calls. 

Row Labels 	Count of Status 
open 	29 
pending 	23 
solved 	68 
Grand Total 	120 

52 Tickets were valid for audits. 

Out of which: 13 OB were agent errors and they did not do any OB calls. I have asked for an explanation for not making OB calls to the tickets. 

Row Labels 	Count of Reason 
Chat 	4 
Inbound Call 	15 
New Ticket 	3 
No Call made 	13 
No Number 	9 
OB Call Made 	7 
Split Ticket 	1 
Grand Total 	52 

Regards, 
Pritish Nandi