Subject: Re: Bad survey follow ups
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, Abhishek Kumar <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 4 Oct 2021 03:17:48 -0700 (MST)

Thank you for that info Heta, 

I thought it was not possible to do it agian. This is helpful. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Abhishek Kumar" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, October 4, 2021 3:46:33 PM 
Subject: Bad survey follow ups 

Hi all, 

When you re-open tickets for bad survey follow ups and the customer is happy again, you can remove the tag “feedback_survey_sent” from the ticket before solving it again. Then a new survey link will be sent to the customer. Otherwise it’s not possible to change a rating in the new CSAT system. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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