Subject: Daily Report - 30/09/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Thu, 30 Sep 2021 22:31:08 -0700 (MST)

Hi All, 

PFB the daily report for the agents. 

We have been able to meet the CSAT target for Gaming and Enterprise for this month as well. 

Enterprise - 4.19 Score 
Gaming - 4.11 Score 

Note: Anything above 4 means target met. 

30/09/2021 																											
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	3 	3 	20 	12 	4 	2 	2 	0 			16 	NA 	0:15:36 	7:56:14 	0:38:03 	0:00:00 	0:13:46 	9:03:39 	P 	3.67 	3 	51 	3 	48 	18 	6 	Send DSAT Report and Training 
Marika Fujita 	28 	3 	26 	17 	3 	4 	1 	2 			22 	0:00:43 	7:35:18 	0:37:10 	0:20:23 	0:26:14 	8:59:48 	P 	4.20 	54 
Anupam Tiwari 	0 	19 	26 	9 	4 	1 	2 	2 	1 	0:21:00 	13 	0:04:13 	7:35:19 	0:23:31 	0:02:30 	0:38:07 	9:04:40 	P 	4.43 	21 
Shivangi Bhattacharya 	0 	13 	18 	2 	0 	0 	1 	0 			3 	0:00:27 	0:39:39 	3:13:02 	0:15:27 	0:12:05 	4:20:40 	HD 	3.50 	4 
Grace Boussi 	0 	15 	23 	25 	5 	1 	10 	3 			36 	0:06:40 	6:43:32 	0:58:18 	0:00:00 	1:10:56 	8:59:26 	P 	3.68 	28 
Denisa Magda 	0 	26 	17 	28 	2 	2 	4 	2 			34 	0:19:48 	4:06:35 	0:09:51 	0:00:12 	0:15:12 	4:51:38 	P 	3.22 	18 
Ismael Zakaria 	0 	8 	23 	14 	6 	6 	8 	0 	1 	0:50:00 	29 	0:32:01 	5:05:35 	1:21:33 	0:05:47 	1:04:31 	8:59:27 	P 	4.19 	26 
Rosette Modiri 	0 	5 	37 	27 	3 	4 	13 	6 	1 	0:20:00 	45 	0:07:27 	6:31:14 	0:41:25 	0:32:35 	0:46:37 	8:59:18 	P 	3.40 	15 
Levente Szabo 	0 	17 	27 	17 	5 	4 	14 	0 	2 	0:18:00 	37 	0:20:50 	6:20:38 	0:37:27 	0:04:48 	1:17:38 	8:59:21 	P 	3.74 	19 
Sebastian Coldea 	0 	9 	31 	27 	10 	7 	3 	0 			37 	0:24:19 	6:24:04 	1:06:05 	0:01:08 	1:04:01 	8:59:37 	P 	4.05 	22 
Tudor Alexandru 	0 	8 	8 	12 	2 	0 	3 	0 			15 	3:47:42 	0:00:00 	1:48:32 	3:13:51 	0:09:50 	8:59:55 	P 	5.00 	1 
Ritesh Kumar 	0 	2 	0 	2 	1 						2 							A 		
AJ Hurry 	0 	16 	25 								0 							P 	4.50 	12 
Bharat Bhushan 	0 	11 	12 	17 	4 	3 	2 	1 			22 	0:06:56 	6:48:47 	1:19:12 	0:06:09 	0:38:34 	8:59:38 	P 	4.25 	32 
Md. Modassir Hassan 	0 	3 	25 	33 	16 	3 	16 	0 	3 	0:20:00 	55 	0:30:27 	5:20:29 	1:19:10 	0:00:00 	1:35:39 	9:05:45 	P 	3.78 	18 
Pravesh Singh 	0 	1 	37 	44 	21 	8 	23 	2 	2 	0:20:00 	77 	0:29:56 	5:28:05 	0:54:37 	0:01:45 	1:43:59 	8:58:22 	P 	4.44 	41 
Aparna Jain 	0 	59 	168 	101 	93 	0 	2 	1 			103 							P 	4.46 	118 
Daniele Castiglioni 	8 	42 	205 	81 	74 						81 							P 	4.21 	105 

Regards, 
Pritish Nandi