Subject: RE: Incorrect pictures advertised on product page - IMPACT SD 10 HS
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, abhishek kumar <[email-masked]>
Date: Thu, 30 Sep 2021 07:37:26 +0000

Hi Pravesh,

Thank you for your email.

Please escalate the ticket to Level 2.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Pravesh Singh <[email-masked]>
Sent: 30. september 2021 01:05
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>; abhishek kumar <[email-masked]>
Subject: Incorrect pictures advertised on product page - IMPACT SD 10 HS

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Hi Heta,

We have received a feedback from one of our customer that the second picture on the product page of IMPACT SD 10 HS<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fus%2Fenterprise%2Fproducts%2Fsd-10-hs-dect-headset-1000558&data=04%7C01%7Chnyr%40eposaudio.com%7Cb7291d64357a41c20daa08d9839d92a7%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637685535174344730%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ig7Be41TTpxoItY7IvyPV0LRhfT0lmP8nLEmtyiDHd4%3D&reserved=0> is different as compare to the actual product. We have advertised the below picture for SD 10 HS on the website, but the actual headset looks like this.

The user has decided to replace approx 20 to 30 Office Runner with the SD Office and after getting the sample, he isn't happy. The user requested to share the feedback with the management to make changes on website to any avoid such confusions. Here is the ticket number for your reference #176273. I have suggested to check for the DW Office (PC + Phone) as it has got the same clipping that he is looking for and he wasn't interested in SDW 5000 Series.

Best Regards,
Pravesh Singh