Subject: Update: Messaging and your tickets with Zendesk customer support
From: "The Zendesk Team" <[email-masked]>
To: [email-masked]
Date: 29 Sep 2021 21:00:44 -0400

"Zendesk" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=7464&elqTrackId=1cd408e006d24952ad6f257874e11fe9&elq=5565a8f6eec1439b8cce74a8fdf050b9&elqaid=64964&elqat=1>              

Hi Chris, 

We’re reaching out with an important timing update.  As previously shared, Zendesk is evolving our customer support experience to serve you better, with messaging <https://app.hello.zendesk.com/e/er?s=2136619493&lid=51276&elqTrackId=25a91fca0c8f447c9c4d3ce893eca59b&elq=5565a8f6eec1439b8cce74a8fdf050b9&elqaid=64964&elqat=1> being the primary way to reach us. This change is now planned for 23 October 2021. 

This new date also means you have more time to save your historical tickets.

As part of our move to messaging, we’re starting fresh in a new account. Your active tickets with Zendesk customer support are coming with us, and will remain available. However, your ticket history from contacting Zendesk support will be removed from your user profile on 21 October 2021. You should also have emailed transcripts of all your historical tickets in your inbox until expiration in accordance with your email provider’s retention limit or policy. 

If you’d like to save these tickets, follow these three easy steps before 21 October 2021. 1) Navigate to the My Requests <https://app.hello.zendesk.com/e/er?s=2136619493&lid=50845&elqTrackId=b9520a6883bf46e684734205f6f697f3&elq=5565a8f6eec1439b8cce74a8fdf050b9&elqaid=64964&elqat=1> section in the Zendesk Help Centre for a list of all your historical tickets. 
2) Click on a ticket. 
3) From the file menu of your internet browser, choose Print and save or export the page as a PDF.
 Repeat steps 2 and 3 for each of the other tickets you want to preserve. 

 Learn more here <https://app.hello.zendesk.com/e/er?s=2136619493&lid=50844&elqTrackId=b6626e08d4cd44a28da5cef8c2928d9e&elq=5565a8f6eec1439b8cce74a8fdf050b9&elqaid=64964&elqat=1> and thank you for being a valued customer. 

The Zendesk Team                         

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