Subject: RE: Ticket handling feedback from Sales
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 28 Sep 2021 06:54:32 +0000

Thank you Pritish!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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From: Pritish Nandi <[email-masked]>
Sent: 28. september 2021 08:54
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Christopher Kurek (CKUR) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Hamed Rahnama (HARH) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Ross Martowski (ROMR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Ticket handling feedback from Sales

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Hi Heta,

This is shared with the Team.

Ragards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Christopher Kurek, CKUR" <[email-masked]<mailto:[email-masked]>>, "Muhammad Ali, MUAI" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Hamed Rahnama (HARH)" <[email-masked]<mailto:[email-masked]>>, "Daisuke Murata, DIUM" <[email-masked]<mailto:[email-masked]>>, "Matthew Broadley, MAEY" <[email-masked]<mailto:[email-masked]>>, "Temistocles Valdes, TEVL" <[email-masked]<mailto:[email-masked]>>, "Ross Martowski (ROMR)" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 28, 2021 12:03:59 PM
Subject: Ticket handling feedback from Sales

Hi team,

The Sales team gave feedback that we are often asking customers and Sales reps for same things that they have already told us in their initial reports. So please always check carefully, what information we already have and don't ask for the same things.

If a ticket is split to two different issues, summarize all the information and take reference to the other ticket. It is very important to have precise summaries so that you have all the information at first glance.

@Pritish Nandi<mailto:[email-masked]> Please ensure that the Level 1 agents also pay attention to this.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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