Subject: Bad CSAT Survey - Audits - Sept 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 24 Sep 2021 02:39:40 -0700 (MST)

Hi Heta, 

We have checked the BAD CSAT surveys for the agents and have not found any new agent-related errors. 
PFB the details. 

Row Labels 	Count of Category 
Procedure 	26 
Product 	6 
Customer 	4 
Agent 	4 
Sales 	1 
Grand Total 	41 

Most of the DSAT is in Gaming which is due to RMA Declined (either because of Warranty Expired or Physical Damage). One DSAT was in a NON-CCO inquiry and the other three were because the customer did not want to do 
troubleshooting steps. 

Agent error feedbacks have been shared with the agents already. 

Row Labels 	Procedure 	Product 	Customer 	Agent 	Sales 	Grand Total 
Poor communication 				1 		1 
Bugs 		2 				2 
Explaination 				1 		1 
Feature 		1 				1 
Quality 		3 				3 
Responsiveness 			1 			1 
Slow Troubleshooting 				2 		2 
Troubleshooting 	3 					3 
Warranty policies/procedure 	22 					22 
Website Content 					1 	1 
Wrong Survey Feed 			3 			3 
NON CCO 	1 					1 
Grand Total 	26 	6 	4 	4 	1 	41 

Regards, 
Pritish Nandi