Subject: Fwd: Ticket review #166698
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Wed, 22 Sep 2021 07:16:13 -0700 (MST)

HI All, 

Just got a complaint from Heta. 

When called Levente to understand what happened, his attitude was very concerning. 

He did miss out on OB notes and we do not know what conversation he have had with the customer due to which they complained. 

However looking at the ticket it was handled correctly. 

@Abhishek - The parent ticket is 165171 and it was split into two due to the reason the client had another DW pro withy a different issue. That is the reason there are no details. 

Agent failed to write this ticket number again in the split ticket. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "abhishek kumar" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, September 22, 2021 6:21:56 PM 
Subject: Ticket review #166698 

Hi Abhishek, 

Could you please review this ticket #166698. The reseller complained that the agents have problems understanding them and it should be improved. This feedback is something that we have heard from the German market before. 

I’m not sure how this ticket was initiated as there is no explanation or reference in the initial summary. Was there a phone call with the reseller at some point? 

	

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

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