Subject: Ticket review #166698
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 22 Sep 2021 12:51:56 +0000

Hi Abhishek,

Could you please review this ticket #166698. The reseller complained that the agents have problems understanding them and it should be improved. This feedback is something that we have heard from the German market before.

I’m not sure how this ticket was initiated as there is no explanation or reference in the initial summary. Was there a phone call with the reseller at some point?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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