Subject: FW: Return Shipment ID, 1Z939FV89524292771
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 21 Sep 2021 12:45:26 +0000

Hi Pritish,

Could you please inform Daniele to cancel incorrect UPS collections before creating a new one? Please also ask him to keep an eye on the 2nd collection as it seems a bit odd that the customer changed the address. We should not arrange any further collections.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: EPOS Customer Service UK <[email-masked]>
Sent: 21. september 2021 14:43
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: Return Shipment ID, 1Z939FV89524292771

Hi Heta

The 3rd attempt had been put through as the 1st attempt by the driver (see below).  I don’t know how that could have happened.  Sometimes they don’t even attempt 3 times and yet they have tried 4 times with this one.
Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 21 September 2021 13:36
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Shipment ID, 1Z939FV89524292771

Hi Lorraine,

I will inform the agent to make sure that they do that next time. Why did UPS do 4 attempts instead of 3?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C325d995833af427dd8a608d97cfd587a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637678249830775289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qBpyOhvBjDQD36A9blAhkllSKSAHH%2BwcKm82a1NH7YQ%3D&reserved=0>

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From: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Sent: 21. september 2021 14:35
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Shipment ID, 1Z939FV89524292771

Hi Heta

The original one should have been cancelled.  UPS have had a wasted journey today.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 21 September 2021 13:29
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Shipment ID, 1Z939FV89524292771

Hi Lorraine,

The customer said that they were not at the originally reported address and wanted to change it to 13 Coventry Road, Sharnford LE10 3PG, so we are now attempting a collection from there.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Sent: 21. september 2021 14:17
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: FW: Return Shipment ID, 1Z939FV89524292771

Hi Heta

I received the below this morning.  I’m not sure why this was arranged as there had already been a label created for this customer on 1Z939FV89511276465.  UPS have tried on 4 occasions to collect this but each time the package isn’t ready.  The 4th attempt was at 12.10pm today which is after the below label had been created.  Can someone contact the customer to investigate this please.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: 21 September 2021 08:23
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: Return Shipment ID, 1Z939FV89524292771

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***Do not reply to this e-mail. UPS and the shipper will not receive your reply.
This notice alerts you, the shipper has processed this UPS Returns request. A label has been created and is in transit to the collection location.

Shipment Detail
________________________________

Merchandise Description:

Headset

Number of Packages:

1

Weight:

1,0 KGS

Reference Number 1:

RMA 172942

Reference Number 2:

RUK0001541

UPS Return Label:
________________________________
Tracking Number:
1Z939FV89524292771<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwwwapps.ups.com%2FWebTracking%2FprocessRequest%3FHTMLVersion%3D5.0%26Requester%3DNES%26AgreeToTermsAndConditions%3Dyes%26loc%3Den_GB%26tracknum%3D1Z939FV89524292771%26WT.z_eCTAid%3Dct1_eml_Tracking&data=04%7C01%7Chnyr%40eposaudio.com%7C325d995833af427dd8a608d97cfd587a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637678249831005158%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jfHqrOSZJ5%2Ft%2BYN%2BCqzpMLPIZzGKr4jr%2B3Yz7unkgVA%3D&reserved=0>
UPS Service:
Standard
Return Service:
UPS Returns Plus, 3 UPS Pickup Attempts

Collect From:
Connor Underwood
13 Coventry road
Sharnford-Hinckley
LE10 3PG
GB

Return To:
EPOS UK
OTICON LTD
CADZOW INDUSTRIAL ESTATE
HAMILTON
ML37QE
GB
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