Subject: Re: 33 accounts receivables transactions still not processed and closed.
From: Amit Gupta <[email-masked]>
To: deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 21 Sep 2021 01:31:40 -0700 (MST)

Sure Mam, 

I would get the access from Ashish and start auditing their calls and share their individual feedbacks regarding quality of calls/responses and other parameters like call handling, comprehension, customer service skills, process knowledge, accent, comprehension etc, 

Thanks 

Regards, 
Amit 

From: "deeksha" <[email-masked]> 
To: "Amit Gupta" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, September 21, 2021 1:33:51 PM 
Subject: Re: 33 accounts receivables transactions still not processed and closed. 

Hi Amit, 

Coud you please audit calls for everyone and share your feedback with me? We have been getting most of the complaints from client regarding call quality, accent, comprehension etc. 

Thanks 

Regards, 
Deeksha 

From: Amit Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 21 September 2021 at 1:27 PM 
To: Dimpy Chawla < [ mailto:[email-masked] | [email-masked] ] >, Theodorah Goba < [ mailto:[email-masked] | [email-masked] ] >, Harsh Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 33 accounts receivables transactions still not processed and closed. 

Hi HFL Team, 

Please work on the Accounts Receivables transactions which have not been done and close them accordingly. 

PLease follow the process as mentioned below : 

1. Check the transaction details in UC > Order Management > Account Receivables. 

2. Check the notes and the ticket numbers carefully. 

3. If the follow up via phone has been tried twice or more and e-mail follow-ups have also been sent twice or more, then reject the order, update the ticket accordingly, send an e-mail to customer 
saying that the order has been rejected and mention the reason for the same and advise them to place a new order. 

Please make sure by end of the day today, most of the old orders ( at least the top 25 in the queue) gets rejected and is updated in UC. 

If you face any issues processing the same, please get in touch with me/Pritish Sir for clarifications and help. 

Thanks and Regards, 

Amit Kumar Gupta.