Subject: Daily Report - 17/09/2021
From: Pritish Nandi <[email-masked]>
To: Ismail Lsm <[email-masked]>, "Pravesh Singh" <[email-masked]>, Arjun Hurry <[email-masked]>, Marika Fujita <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Rosette Modiri <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, Sebastian <[email-masked]>, "Levente Szabo" <[email-masked]>, Bharat Bhushan <[email-masked]>, Josie Lau <[email-masked]>, "Denisa Alexandra . Magda"
Date: Mon, 20 Sep 2021 02:43:06 -0700 (MST)

Hi All, 

PFB the Daily report for 17 Sept 2021. 

17/09/2021 																											
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Dipanshu Sharma 	0 	7 	38 	25 	7 	4 	9 	2 			38 		0:19:36 	6:49:42 	0:59:02 	0:00:32 	0:50:38 	8:59:30 	P 	3.00 	5 	51 	0 	51 	8 	0 	Check Missed Calls and Abhishek Product Training 
Josie Lau 	0 	6 	9 	8 	1 	0 	2 	1 			10 		1:25:05 	6:28:49 	0:00:03 	0:00:00 	0:02:41 	7:56:38 	P 	3.00 	1 
Marika Fujita 	19 	10 	33 	35 	11 	7 	2 	1 	3 	0:38:00 	47 		0:00:58 	6:34:43 	0:51:07 	0:01:14 	0:53:34 	8:59:36 	P 	4.00 	22 
Anupam Tiwari 	0 	9 	19 	20 	8 	2 	11 	1 	2 	0:59:00 	35 		0:08:59 	6:33:36 	0:35:34 	0:17:26 	1:23:58 	8:59:33 	P 	4.50 	4 
Shivangi Bhattacharya 	0 	5 	26 	32 	4 	5 	6 	4 			43 		0:18:28 	6:52:17 	0:55:44 	0:02:06 	0:50:50 	8:59:25 	P 	3.00 	2 
Grace Boussi 	0 	15 	25 	35 	9 	1 	13 	9 	2 	0:39:00 	51 		0:07:35 	6:37:47 	0:47:08 	0:01:22 	0:46:24 	8:59:16 	P 	4.50 	8 
Denisa Magda 	0 	42 	14 	18 	4 	3 	6 	0 			27 	14 	0:18:31 	3:30:59 	0:17:56 	0:28:10 	0:27:32 	5:03:08 	P 	2.83 	6 
Ismael Zakaria 	0 	6 	20 	29 	9 	2 	8 	4 			39 	1 	0:20:26 	6:57:11 	0:52:24 	0:02:55 	0:46:32 	8:59:28 	P 	4.83 	6 
Rosette Modiri 	0 	16 	25 	33 	1 	3 	12 	4 			48 		0:04:20 	6:43:32 	0:57:35 	0:06:21 	1:07:33 	8:59:21 	P 	3.33 	3 
Levente Szabo 	0 	20 	21 	42 	11 	7 	7 	5 	2 	0:21:00 	58 		0:26:41 	6:20:47 	0:50:41 	0:10:43 	0:49:26 	8:59:18 	P 	4.25 	12 
Sebastian Coldea 	0 	22 	28 	27 	9 	7 	0 	1 			34 		0:21:16 	5:51:27 	1:28:26 	0:04:04 	1:14:25 	8:59:38 	P 	4.22 	9 
AJ Hurry 	0 	10 	23 	9 	5 	2 	2 	0 			13 		0:01:44 	5:18:03 	0:47:21 	0:00:04 	0:39:18 	6:46:30 	HD 	4.50 	6 
Bharat Bhushan 	0 	13 	26 	28 	3 	3 	5 	0 			36 		0:16:40 	6:35:27 	0:47:55 	0:12:37 	1:06:59 	8:59:38 	P 	4.50 	10 
Md Modassir Hassan 	0 	3 	20 	19 	8 	4 	7 	1 	1 	0:18:00 	31 		0:43:41 	5:58:53 	1:17:01 	0:00:00 	0:51:00 	9:08:35 	P 	4.00 	6 
Pravesh Singh 	0 	6 	22 	28 	13 	3 	18 	0 	1 	0:05:00 	50 		0:02:48 	6:28:21 	1:05:32 	0:06:59 	1:09:53 	8:58:33 	P 	4.67 	18 

Regards, 
Pritish Nandi