Subject: JW/Doha/Colo - Feedback - From1st Sept till 18 Sept
From: Pritish Nandi <[email-masked]>
To: ashish dabral <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 18 Sep 2021 04:50:49 -0700 (MST)

Hi Ashish, 

Please share the Feedback for JW Chats. 

Jayway- 

Chat ID: QZ8J2H2DZS (Harsh)- Did not answer customer question but kept on asking questions. Even asked for Customer disconnected chat. 
Chat ID: QZYFMSH95M (Harsh)- Customer Specifically mentioned cities and asked if we will do that. Agent asked which cities they have in mind. Customer Disconnected. (The Agent does not even read what he is replying to) 
Chat ID: QZUBVNZKAE (Dimpy) -Missed chat (Lost Internet) 
Chat ID: QZ78PL2OP0 (Harsh) - Missed chat (15 secs wait) 
Chat ID: QZP68KX6IP (Harsh) - Did not answer the customers question. Customer Disconnected. 
Chat ID: QZ94YXIATH (Harsh) - Did not answer customer question. Customer disconnected. 
Chat ID: QZ94JVYTG9 (Harsh)- Missed chat (More than 10 mins) 
Chat ID: QY5WNTR1PX (Dimpy)- Lead taken for Pakistan. 
Chat ID: QYDTTYQBAB (Harsh) - Missed chat 

Doha - 

Chat ID: QZRK8LTEA9 (Dimpy)- Missed chat (Lost Internet) 
Chat ID: QZ8F7GH053 (Harsh) - Customer wanted to know how he can rent a car. The agent Shared every terms and condition from the website like a passage. The customer left chat. 

Colo - 

No Error 

Regards, 
Pritish Nandi