Subject: Re: Levente's RMAs
From: Pritish Nandi <[email-masked]>
To: abhishek kumar <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 16 Sep 2021 02:56:09 -0700 (MST)

Hi Abhishek, 

I am not concerned about the Max RMA because that can be justified if he has done the right troubleshooting. If the troubleshooting is exhausted then it needs to be sent to L2 either for the next steps or RMA. 

Which he has done correctly till now for the RMA's he has sent. So that is what updated the client and now he will send the RMA's directly to L2. 

Regards, 
Pritish 

From: "abhishek kumar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, September 16, 2021 3:12:31 PM 
Subject: Levente's RMAs 

Levente handled the maximum number of tickets in the month of August. 
We need to consider this too. This translates into more RMAs even if the ratio is constant.