Subject: DSAT Audits for Sept 2021 - Till 14/09/2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, abhishek kumar <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 15 Sep 2021 01:50:14 -0700 (MST)

Hi Heta, 

Attached is the DSAT audit report for Sep 2021. 

I am not sure if the DSAT link is getting updated regularly but we only found eight DSAT (Rating 1 and 2) for the L1 agents. All are for Gaming. 

We did not find any DSAT for Enterprise. (Again not sure if the report is correct) 

Abhishek audited these tickets and did not find Agent related errors. 

Here is the snapshot for the category. 

Category 	Total 
Procedure 	6 
Product 	1 
Sales 	1 
Grand Total 	8 

Most DSAT in Gaming because we could not replace the product. Either it was OOW or Physical Damage. 

Sub Category 	Total 
Warranty policies/procedure 	5 
Website Content 	1 
Spare Parts 	1 
Troubleshooting 	1 
Grand Total 	8 

Regards, 
Pritish Nandi