Subject: RE: French agent
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, abhishek kumar <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Mon, 13 Sep 2021 11:27:41 +0000

Hi Pritish,

Appreciate your prompt action and support.
I will schedule the meeting now.

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Pritish Nandi <[email-masked]>
Sent: Monday, September 13, 2021 1:09 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; abhishek kumar <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: French agent

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Hi Sara,

He had only 10 tickets from Gaming so those are distributed and he was updated on the new developments.

He is happy to help and learn something new.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "abhishek kumar" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 4:17:36 PM
Subject: Re: French agent

Hi Sara,

Sure will do that now.

You can send a meeting invite to Ismael for the discussion. I will speak to him now.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "abhishek kumar" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 3:54:24 PM
Subject: French agent

Hi Pritish,

Innocent has decided to pursue another opportunity outside EPOS,
His last day of working is 24th Sep.
We have started seeking a replacement for him, but we might face some challenges until we recruit the headcount.
As an interim solution, we need Ismael to work closely with Christopher and Hamed to translate, call and handle French L2 cases also being more involved in troubleshooting.
That means we need to give all his Gaming tickets to Grace and Rosette and schedule a meeting with him and Innocent to receive the key info about EPOS people, important cases and customers and another meeting with EMEA team and Ismael for alignment.

Please let me know if you have any comments.

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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