Subject: Re: French agent
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: saurabh <[email-masked]>, abhishek kumar <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Mon, 13 Sep 2021 03:47:36 -0700 (MST)

Hi Sara, 

Sure will do that now. 

You can send a meeting invite to Ismael for the discussion. I will speak to him now. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "abhishek kumar" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Sent: Monday, September 13, 2021 3:54:24 PM 
Subject: French agent 

Hi Pritish, 

Innocent has decided to pursue another opportunity outside EPOS, 

His last day of working is 24 th Sep. 

We have started seeking a replacement for him, but we might face some challenges until we recruit the headcount. 

As an interim solution, we need Ismael to work closely with Christopher and Hamed to translate, call and handle French L2 cases also being more involved in troubleshooting. 

That means we need to give all his Gaming tickets to Grace and Rosette and schedule a meeting with him and Innocent to receive the key info about EPOS people, important cases and customers and another meeting with EMEA team and Ismael for alignment. 

Please let me know if you have any comments. 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

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