Subject: PC 5 Chat, Ear Pad Torn
From: EPOS Global Support <[email-masked]>
Cc: Josephine Veena <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 09 Sep 2021 11:54:03 +0000

You are registered as a CC on this support request (171505). Reply to this email to add a comment to the request.

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Bharat Bhushan, Sep 9, 2021, 11:54 UTC (private)

**_NEXT ACTION_**

**Product name**: PC 5 Chat
**Number of Products**: 1
**Issue**: Ear Pad Torn (Update on Ticket# 169534)

**What**: Mail sent to Country partner. Awaiting response
**Who**: Country Partner
**When**: 13/09/2021

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Bharat Bhushan, Sep 9, 2021, 11:52 UTC

Dear Allan,

Hope you are doing well.

We apologize for the delay.

We are still trying to track this and we will get back to you as soon as we have an update.

Meanwhile, if you have any further question, please feel free to respond to this email and we will be more than happy to assist you with it.

We wish you a nice day!

Best regards,
Bharat Bhushan
EPOS Global Support

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Bharat Bhushan, Sep 6, 2021, 12:44 UTC (private)

**_NEXT ACTION_**

**Product name**: Update on Ticket# 169534
**Number of Products**: 1

**Issue**: Update on Ticket# 169534

**What**: Mail sent to Country partner. Awaiting response
**Who**: Country Partner
**When**: 09/09/2021

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Bharat Bhushan, Sep 6, 2021, 12:42 UTC (private)

**_CASE SUMMARY_**

**Company Name**: ModernHome
**Contact person**: Allan Rotoni
**Email**: [email-masked]
**Product name**: Update on Ticket #169534
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Update on Ticket #169534
**Current status**: Mail sent to country partner. Awaiting response.

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Bharat Bhushan, Sep 6, 2021, 12:22 UTC

Dear Allan,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 170811** for your inquiry.

We are tracking this with the country partner and soon, we will get back to you with an update.

Meanwhile, if you have any further question, please feel free to respond to this email and we will be more than happy to assist you with it.

We thank you for your patience and co-operation.

We wish you a nice day!

Best regards,
Bharat Bhushan
EPOS Global Support

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Allan Rotoni, Sep 5, 2021, 12:53 UTC

This is a follow-up to your previous request #169534 "Forwarded to Country Partner"

Dear Support Team,

Any update please?
   
This is a dealer customer and  the customer is following it up also the dealer as we have TAT to replaced the unit other wise it will be full to a sales return.

Thank you

Regards,
Allan Rotoni

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