Subject: Re: Tech Support Candidate - Abhimanyu Tanwar
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>, Darpan Arora <[email-masked]>
Date: Mon, 6 Sep 2021 04:03:23 -0700 (MST)

Hi Darpan, 

Cannot consider based on writing skills. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Monday, September 6, 2021 3:54:01 PM 
Subject: Fwd: Tech Support Candidate - Abhimanyu Tanwar 

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Do check the written English on the technical test given below, before calling please. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 6, 2021, at 12:53 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Abhimanyu Tanwar 
E-mail 	[email-masked] 
Phone Number 	(91) 9711275176 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Nangal Raya 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Convergys 	Technical Support Advisor 	19-02-2020 	17500 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	At the time of opening the website I will check the error code first, according to that I will proceed furhter. On the otherhand I will check my Internet connection by opening some other websites. I will restart my modem, my wifi card and router. I will also check the network connectivity from ISP to my router. I will ping some websites. I will also try to change my default DNS. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First we have to turn-on bluetooth in both the devices, then I have to press pair button on the bluetooth device and same time search for the nearby bluetooth devices. The devices name will appear in the list, choose your device and it will play a sound for successful connection. 
What according to you makes you a good candidate for customer service or technical support job? 	I do have 2.5 years of experience in Customer Support Service, where I have learnt how to listen to a customer and how to make him understand the resolution for the issue. First thing is to make customer feel that you are the right person to resolve his/her query. So as per the experience I do have that potential to provide the resolution to the customer either its general or technical help. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4