Subject: Re: Transcript of Saturday, September 4th, 2021, 12:22:45 pm. Operator: Diana. Visitor: Muhammad asif iqbal
From: Pritish Nandi <[email-masked]>
To: "Charles Neville, JayWay Travel" <[email-masked]>
Cc: manager <[email-masked]>
Date: Mon, 6 Sep 2021 02:16:41 -0700 (MST)

Hi Charles, 

Thank you for the update. 

I will check with the agent what was the confusion. Normally the agents do use the correct FAQ to guide these customers to the local operator. 

Regards, 
Pritish 

From: "Charles Neville, JayWay Travel" <[email-masked]> 
To: "manager" <[email-masked]> 
Sent: Saturday, September 4, 2021 8:00:19 PM 
Subject: Fwd: Transcript of Saturday, September 4th, 2021, 12:22:45 pm. Operator: Diana. Visitor: Muhammad asif iqbal 

Hello, 

We’ve getting quite a few leads from Pakistan of late (not just via livechat) - we are unable to sell to travelers from Pakistan, and we will probably look at blocking access to users from Pakistan eventually. 

In the meantime for users from Pakistan please simply respond with ‘Unfortunately as a US based outbound tour operator we are not able to provide the services you need.’ 

The invitation letter already came up in this chat so I’m not sure why this enquiry went as far as a lead. 

Best regards 

Charles 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sat, 4 Sep 2021 at 14:35 
Subject: Transcript of Saturday, September 4th, 2021, 12:22:45 pm. Operator: Diana. Visitor: Muhammad asif iqbal 
To: < [ mailto:[email-masked] | [email-masked] ] > 

		

		

	

Chat transcript 

		

Name: Muhammad asif iqbal 

E-mail (optional): [ mailto:[email-masked] | [email-masked] ] 

		

ref [ https://www.google.com/ | https://www.google.com/ ] 

				

	

		Diana 	Sat, 09/04/21 12:22:45 pm UTC 	

			Hello! How may I help you? 	

	

		Muhammad asif iqbal 	12:22:54 pm 	

			hi diana 	

	

		Diana 	12:23:20 pm 	

			Welcome to our live chat services. How may I assist you? 	

	

		Muhammad asif iqbal 	12:23:52 pm 	

			I am interested visit albania with my family 	

	

		Diana 	12:24:32 pm 	

			Sure, How many total members are travelling along with you? 	

	

		Muhammad asif iqbal 	12:25:14 pm 	

			me my wife two children and one my cousin 	

	

		Diana 	12:25:39 pm 	

			Alright! Doyou have any specific dates in your mind like when you would like to plan this vaccations 	

	

		Muhammad asif iqbal 	12:26:40 pm 	

			as soon as posiible but I need invition letter for e visa albania 	

	

		Diana 	12:26:59 pm 	

			I do apologize but we are not able to help you in the invitation letter. 
	We do not provide this letter. 	

	

		Muhammad asif iqbal 	12:27:45 pm 	

			how I can get invitation and wh where 
	any info about it 	

	

		Diana 	12:27:57 pm 	

			I sincerely apologize but I do not have this information handy with me. 	

	

		Muhammad asif iqbal 	12:28:10 pm 	

			ok thanks 	

	

		Diana 	12:28:43 pm 	

			Could you please confirm me your contact details so that I can escalate your query directly to one of my travel experts. 
	They will get back to you with the properly customized itineraries for you with attractive deals and prices. 
	Can I have your email ID amd contact number please? 	

	

		Muhammad asif iqbal 	12:29:27 pm 	

			yes of course 
	[ mailto:[email-masked] | [email-masked] ] 
	00923110983296 
	00923022723948 	

	

		Diana 	12:30:16 pm 	

			Thank you for sharing your details with me. Could you please confirm from which country you are going to travel? 	

	

		Muhammad asif iqbal 	12:30:29 pm 	

			my pleasure 
	pakistan to albania 	

	

		Diana 	12:31:31 pm 	

			Please note that, unfortunately as a US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit. 
	Rest can you please help me with the activities which you would like to do in this vacations? 
	Do you have any plans or ideas in your mind? 	

	

		Muhammad asif iqbal 	12:33:00 pm 	

			yes we are coming there for business oppertunities 
	we will visit like tirana vlore sarande like big cities big investment cloth accessries 	

	

		Diana 	12:34:35 pm 	

			Alright! Sounds great. 
	Thank you for sharing the details. 
	Please expect a follow up from my travel experts shortly. 	

	

		Muhammad asif iqbal 	12:35:12 pm 	

			thanks 	

	

		Diana 	12:35:37 pm 	

			You are most welcome. 
	It was nice talking to you. Have a great day, goodbye! 	

	

			Diana archived the chat 	12:35:49 pm 	

	

		Duration: 13m 4s 

		Chat started on: [ https://jaywaytravel.com/contact | https://jaywaytravel.com/contact ] 
		Referrer: [ https://jaywaytravel.com/albania | https://jaywaytravel.com/albania ] 
		Visitor geolocation: Lahore, Punjab, Pakistan / 111.119.187.38 

		
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Marketing Director, JayWay Travel Inc. 
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