Subject: Daily Working and Productivity - 30/08/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: abhishek kumar <[email-masked]>, ashish dabral <[email-masked]>
Date: Tue, 31 Aug 2021 00:20:36 -0700 (MST)

Hi All, 

PFB the Daily workload and productivity. 

30/08/2021 																										
	Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Anupam Tiwari 	0 	12 	20 	11 	4 	4 	1 	1 	0:05:00 	29 	1 	0:04:38 	7:53:37 	0:00:28 	0:00:00 	0:35:31 	8:34:14 	P 	4.38 	13 	39 	1 	40 	8 	0 	
Jessica Chen 	0 	6 	13 	3 	2 	6 	2 			21 		0:28:31 	1:00:00 	0:00:05 	0:00:00 	0:39:17 	2:07:53 	P 	5.00 	2 
Marika Fujita 	3 	20 								0 	1 							OFF 	4.23 	35 
Dipanshu Sharma 	0 	12 	19 	4 	4 	4 	3 			27 		0:20:07 	5:54:15 	1:02:47 	0:00:00 	1:42:29 	8:59:38 	P 	4.25 	12 
Grace Boussi 	0 	19 	32 	6 	6 	9 	4 	2 	0:37:00 	49 	5 	0:05:55 	5:47:01 	1:00:36 	0:00:00 	1:16:45 	8:47:17 	P 	4.60 	15 
Dheeraj Tripathi 	0 	9 	25 	9 	0 	11 	10 	1 	0:03:00 	37 	2 	0:05:31 	6:41:57 	1:20:12 	0:22:20 	0:15:54 	8:45:54 	P 	3.43 	14 
Ismael Zakaria 	0 	24 	23 	13 	5 	6 	0 	5 	1:57:00 	39 		0:32:21 	3:38:06 	1:03:54 	0:00:00 	1:38:35 	8:49:56 	P 	4.18 	11 
Rosette Modiri 	0 	29 								0 	3 							OFF 	4.64 	14 
Levente Szabo 	0 	26 	27 	9 	6 	2 	0 	2 	0:27:00 	37 	2 	0:26:41 	6:10:24 	0:28:14 	0:00:00 	0:38:30 	8:10:49 	P 	4.16 	19 
Sebastian Coldea 	0 	20 	43 	12 	11 	2 	3 			56 		0:22:08 	6:29:13 	1:03:18 	0:00:00 	1:01:55 	8:56:34 	P 	4.58 	12 
AJ Hurry 	0 	7 	30 	7 	4 	5 	0 	0 	0:03:00 	39 		0:29:26 	4:24:52 	1:15:17 	0:00:00 	2:38:10 	8:50:45 	P 	3.77 	13 
Bharat Bhushan 	0 	23 	24 	6 	0 	1 	0 			25 	3 	0:03:29 	6:38:00 	1:47:26 	0:00:00 	0:28:34 	8:57:29 	P 	4.50 	8 
Md Modassir Hassan 	0 	9 	25 	5 	5 	9 	0 	1 	0:37:00 	40 		1:08:43 	4:48:26 	1:00:09 	0:06:39 	1:11:30 	8:52:27 	P 	3.14 	7 
Pravesh Singh 	0 	7 	35 	12 	7 	9 	5 			51 		0:19:28 	5:29:40 	1:26:56 	0:00:00 	1:40:42 	8:56:46 	P 	4.44 	18 

Regards, 
Pritish Nandi