Subject: Re: 30th August Audits
From: Pritish Nandi <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 30 Aug 2021 23:47:22 -0700 (MST)

Hi Abhishek, 

I have asked agents highlighted in red, the reason for these miss. 

Regards, 
Pritish 

From: "Abhishek Kumar" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, August 30, 2021 8:36:04 PM 
Subject: 30th August Audits 

Hi Pritish 

Below are the audits for today. I need access to Live Call/Talkdesk screens for on-floor status viewing. 
169590 	Pending 	Grace Boussi 	SC 75, PC, No sound on B side 	Vincent Nguyen 	25-Aug 	25-Aug 	Ok; Solved 
169593 	Pending 	Anupam Tiwari 	GSX 300, PC, Connection being lost 	Robertjcastles 	25-Aug 	26-Aug 	Requestor response awaited 
169594 	Pending 	Levente Szabo 	SDW 5016, PC and Huawei smartphone, Short battery life 	Christian BÃ¶hm 	25-Aug 	25-Aug 	Check with Separate cables; Once with USB and once with Power 
169600 	Open 	Bharat Bhushan 	GSP 350, PC, Audio return in microphone 	Andrea Sancini 	25-Aug 	25-Aug 	sidetone setting in windows not checked: The requestor does not have POP "as the headset was a gift"; Right expectations should have been set; 
169606 	Pending 	Grace Boussi 	SDW 5016, Alcatel 8058s, No call control 	Jonathan Lomont 	25-Aug 	26-Aug 	Compatibility Guides should be shared for deskphone setups 
169464 	Pending 	Rosette Modiri 	PC 8 USB, PC, No sound in one ear cup 	Divin KV 	25-Aug 	25-Aug 	Firmware version on a PC 8?; Fragmented Probing; Irrelevant probing? " What is the Firmware/Software version of the Deskphone or Softphone ?" Are you using it with a Deskphone"; Requestor not responding to phonecalls nor calling back 
169475 	Pending 	Ismael Zakaria 	MB 660, Bad contact 	Tom Vannevel 	25-Aug 	25-Aug 	Delayed Responses 
169476 	Pending 	Rosette Modiri 	DW office Phone, Yealink T46s via HSL 10, No sound 	Petit Jean 	25-Aug 	26-Aug 	Compatibility Guide PDF/Screenshot not shared;Youtube setup link not shared; Handset port Connection not checked; 
169490 	Pending 	Sebastian Dumitru Macriniuc 	PC 8.2 USB, Win 10, No sound B-side 	Anja Hergot 	25-Aug 	25-Aug 	. ( parentheses should be within the related sentence and its punctuation. 
169518 	Open 	Dheeraj Tripathi 	PC 8 USB, MAC/Win10, No Connection 	Samyak Sau 	25-Aug 	26-Aug 	OK 	
169520 	Open 	Rosette Modiri 	Sennheiser S1 PASSIVE, Spare parts enquiry 	Sales @ Earshotcommunications 	25-Aug 	25-Aug 	OK; Sales Opportunity? 
169521 	Open 	Ismael Zakaria 	GSP 370, Ear pads torn 	Alderick 	25-Aug 	26-Aug 	Slow Response? 
169525 	Pending 	Levente Szabo 	PC 5.2 CHAT, Lenovo Laptop, Crackling noise B side 	Verena Gruber-Ballehr 	25-Aug 	25-Aug 	OK 	
169528 	Open 	Marika Fujita 	GSP 370, PC, Connection being lost 	Tubasa0106 	25-Aug 	26-Aug 	No Callbacks ; No Action plan 
169531 	Pending 	Grace Boussi 	PC 3 Chat, PC, Ear pad torn 	VIJAY Rao 	25-Aug 	25-Aug 	Slow Responses 
169534 	Open 	Grace Boussi 	PC 5 Chat, PC, Ear pad torn 	Allan Rotoni 	25-Aug 	26-Aug 	OK; Use "troubleshooting: NA" 
169535 	Pending 	Bharat Bhushan 	GSP 670, PC, Help with pairing the Headset with Dongle 	Jeffmntz9 	25-Aug 	26-Aug 	share User Guide links and setup guide pdfs 
169537 	Open 	Grace Boussi 	GSP 600, PC, Cracking sound on A side 	Javivizcaino1997 	25-Aug 	26-Aug 	proofreading/typo error 
169540 	Pending 	Bharat Bhushan 	GSP 670, PC, Static Noise A-Side 	Shayne 	25-Aug 	25-Aug 	No callback attempts; basic probing missing; Approximate age of device/issues missing 
169542 	Open 	Dheeraj Tripathi 	GSX 1200Pro, Repair 	Codrut 	25-Aug 	26-Aug 	OK 	
Thanks 

Abhishek Kumar 
Consultant, QMC 
LiveSalesman