Subject: Fwd: Tech Support Candidate - Prince Kakra
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 30 Aug 2021 03:58:41 -0700 (MST)

Can you check him once? 

Regards, 
Pritish 

From: "Prince Kakra" <[email-masked]> 
To: "saurabh" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "nitin sobti" <[email-masked]> 
Sent: Monday, August 30, 2021 3:43:33 PM 
Subject: Tech Support Candidate - Prince Kakra 

	

	
	
			Tech Support Test 
		Name 	Prince Kakra 
E-mail 	[email-masked] 
Phone Number 	(+91) 9818506536 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	New Delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 			
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Although it depends upon the error, but here are some troubleshooting areas- 
1) Checking internet connection. (Ping, speed) 
2) Checking the status of the website. The website may be down. ( Send ping to server) 
3) DNS check. Sometimes websites may not be cached on the provided ISP's DNS server. (Change to public DNS) 
4) Checking the date and time of the PC. SSL may kick in if there is a conflict between NTP and the local machine's time. 
5) If still not solved, get the client on remote access. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn on the speaker's Bluetooth. 
2) Turn on the mobile's Bluetooth. Find the speaker's name in the *Pair New Device* list. 
3) Click on the device name and it should connect. 
What according to you makes you a good candidate for customer service or technical support job? 	Because I have vast experience in handling different devices. I have experience in MacOS, Linux, Windows. I have been in Cyber Security for the last 2 years. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5