Subject: Re: DSAT Audit Feedback - Aug 2021
From: Pritish Nandi <[email-masked]>
To: ANUPAM TIWARI <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Mon, 30 Aug 2021 00:47:42 -0700 (MST)

Hi Anupam, 

As discussed on call, please find the steps which were missed. 

1. We have to probe further to find out the issue. Customers can demand anything but we have to handle it better. 
2. We need to always ask to uninstall Surround dongle drivers via Clean Swwp tool and reinstall them 
3. We need to check if Surround Dongle FW is up to date. You can do this via Sennheiser Updater. 
4. Check the Surround Audio Software vr 1.15 to check if the settings are correct for the dongle. 

Let me know if you have any questions. 

Regards, 
Pritish 

From: "ANUPAM TIWARI" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "abhishek kumar" <[email-masked]> 
Sent: Monday, August 30, 2021 12:51:35 PM 
Subject: Re: DSAT Audit Feedback - Aug 2021 

Hi Pritish, 
Please share missed troubleshooting, such that I can make note of that for future reference. 

Thanks. 

From: "Pritish Nandi" <[email-masked]> 
To: "anupam tiwari" <[email-masked]> 
Cc: "abhishek kumar" <[email-masked]> 
Sent: Monday, August 30, 2021 11:31:24 AM 
Subject: DSAT Audit Feedback - Aug 2021 

Hi Anupam, 

Please see the DSAT audit feedback. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
160058 	Anupam Tiwari 	2 	Speed 	Warranty 	EPOS Gaming 	Agent 	Incomplete troubleshooting 	Agent did not ask for all relevant questions in the beginning 

Please speak to me or Abhishek for any doubts. 

Regards, 
Pritish Nandi