Subject: DSAT Audit Feedback - Aug 2021`
From: Pritish Nandi <[email-masked]>
To: Sebastian <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Sun, 29 Aug 2021 23:08:04 -0700 (MST)

Hi Sebastian, 

PFB the DSAT audit feedback. 

Ticket 	Assignee name 	Rating 	CSAT Reason 	Ticket Group 	Ticket Brand 	Category 	Sub-Category 	Comments 
159737 	Sebastian Coldea 	2 	Process 	Warranty 	EPOS Enterprise 	Agent 	Not Calling 	Slow Troubleshooting, Did not pay attention to what the customer was saying. Proper explaination missing. 

Regards, 
Pritish Nandi